Returns & Refunds Policy

At Esha Cashew House, customer satisfaction, food safety, and product quality are important to us. We take appropriate care while processing, grading, packing, and supplying our cashew kernels to maintain freshness, hygiene, and quality.

Please read this Returns & Refunds Policy carefully before placing an order.

1. Returns Eligibility

Due to the perishable and consumable nature of food products, returns are generally not accepted after cashew products have been delivered.

This policy helps us maintain appropriate hygiene, food-safety, and product-quality standards.

However, a return, replacement, or refund request may be considered under the following circumstances:

The product was damaged during delivery.
An incorrect product was delivered.
The received product does not match the confirmed order.
The product packaging was tampered with or damaged at the time of delivery.
Products are missing from the delivered package.
The product has a verified quality or manufacturing issue.

A change of mind, personal taste preference, or an incorrect product selection by the customer will not qualify for a return or refund.

2. Reporting an Issue

Any damaged, incorrect, missing, defective, or tampered product must be reported to Esha Cashew House within 24 hours of delivery.

Customers should provide:

Order number or invoice.
Clear photographs of the product.
Photographs of the outer packaging.
A complete and clearly recorded unboxing video.
Photograph of the shipping label.
Batch or packaging information, where applicable.
A detailed description of the issue.
Customer name and contact details.

The unboxing video should begin before the package is opened and clearly show the sealed package, shipping label, contents, and reported issue.

Requests submitted after 24 hours or without sufficient supporting evidence may not be accepted.

3. Product Condition

To qualify for review, the product should be:

Unused and unconsumed.
Retained in its original packaging.
Kept with the original label and invoice.
Stored according to the instructions provided on the packaging.
Returned only after receiving approval from Esha Cashew House.

Customers should not discard the product, outer packaging, invoice, or shipping label until the complaint has been resolved.

Products returned without prior approval may not be accepted.

4. Non-Returnable Products

Returns, replacements, or refunds will generally not be accepted for:

Opened, used, or partially consumed food products.
Products damaged due to improper storage or handling.
Products damaged after delivery.
Products ordered incorrectly by the customer.
Personal taste or texture preferences.
Minor natural variations in cashew colour, shape, or size.
Products purchased under clearance, promotional, or final-sale offers, unless damaged or incorrect.
Requests submitted after the permitted reporting period.
Products without original packaging or sufficient supporting evidence.

Natural variations in cashew kernels are normal and do not necessarily indicate a defect.

5. Review and Verification

After receiving a complaint, our team will review:

Order and payment details.
Photographs and unboxing video.
Product packaging and shipping label.
Nature of the complaint.
Product batch information.
Delivery and courier records.
Product availability.

Submitting a request does not automatically guarantee a return, replacement, or refund. Approval is subject to verification by Esha Cashew House.

6. Replacement or Exchange

If a complaint is approved, Esha Cashew House may provide a replacement instead of a refund, depending on:

Product availability.
Nature of the issue.
Delivery location.
Order value.
Verification of the submitted evidence.

If the same product is unavailable, we may offer:

A suitable alternative product.
Store credit, where applicable.
A refund for the approved amount.

Replacement products will be dispatched within a reasonable period after approval.

7. Refunds

Refunds will be issued only after the complaint has been reviewed and approved.

Approved refunds may be processed through:

The original payment method.
Bank transfer.
Another mutually agreed payment method.

Refund processing may take approximately 5–10 business days after approval. The actual time required for the amount to appear in the customer’s account may depend on the bank or payment provider.

Original shipping charges, payment-gateway fees, transportation charges, and taxes may be non-refundable unless the return resulted from an error by Esha Cashew House or an approved product issue.

8. Order Cancellation

Customers should contact Esha Cashew House as soon as possible to request an order cancellation.

Cancellation may be considered only if the order has not been:

Confirmed for processing.
Packed.
Dispatched.
Handed over to a courier or transport provider.
Prepared as a customised wholesale or bulk order.

Orders that have already been packed, processed, or dispatched cannot ordinarily be cancelled or modified.

If an eligible prepaid order is cancelled, payment-gateway or transaction charges may be deducted where applicable.

9. Wholesale and Bulk Orders

Before confirming wholesale or bulk orders, customers must verify:

Cashew grade.
Quantity.
Current price.
Packaging requirements.
Applicable taxes.
Transportation charges.
Delivery location.
Dispatch and delivery schedule.

Returns, replacements, and refunds for wholesale or bulk orders will be handled according to the confirmed order terms and reviewed on a case-by-case basis.

Natural variations within accepted cashew-grade standards will not ordinarily qualify as defects.

10. Return Shipping

Customers must not send a product back without receiving return approval and instructions from Esha Cashew House.

When a return is approved because of an incorrect, damaged, or verified defective product, return-shipping arrangements or reasonable shipping costs may be handled by Esha Cashew House.

If a return is accepted for another reason, the customer may be responsible for return-shipping charges.

11. Contact Us

For return, replacement, cancellation, or refund enquiries, please contact:

Esha Cashew House

India

Customer Care: +91 7382800709

Email: eeshacashewhouse@gmail.com