Terms & Conditions

Welcome to Esha Cashew House. By accessing or using our website, purchasing our products, using our services, or placing an order, you agree to comply with and be bound by these Terms & Conditions.

Please read them carefully before using our website or making a purchase.

1. Use of Website

This website provides information about Esha Cashew House, including our cashew products, processing activities, services, and business information.

By using this website, you agree:

Not to misuse, damage, disrupt, or interfere with the website’s functionality.
Not to copy, reproduce, distribute, or misuse website content without written permission.
To use the website only for lawful purposes.
Not to provide false, misleading, or incomplete information while placing an order.

Website content is provided for general information and may be updated, modified, or removed without prior notice.

2. Product Information

We make every reasonable effort to ensure that product descriptions, images, prices, grades, pack sizes, and availability are accurate.

However, slight variations may occur due to:

Natural characteristics of cashew kernels.
Differences between cashew grades and sizes.
Seasonal availability.
Packaging updates.
Market-price fluctuations.
Display and screen colour variations.

Product images displayed on the website are for representation purposes only. The actual product may vary slightly in appearance, size, colour, or packaging.

3. Orders and Payments

All orders placed with Esha Cashew House are subject to:

Product availability.
Order confirmation.
Availability of delivery services at the provided location.
Confirmation of the product grade and quantity.
Confirmation of price, applicable taxes, and transportation charges.
Successful payment confirmation.

Product prices may change without prior notice depending on market conditions, availability, taxes, and other business factors.

Once an order has been confirmed, packed, dispatched, or processed, it may not be cancelled or modified unless approved by Esha Cashew House.

Payments must be completed through the payment method offered or agreed upon at the time of order confirmation.

Esha Cashew House reserves the right to accept, reject, or cancel an order due to product unavailability, incorrect pricing, payment failure, incomplete customer details, suspected fraudulent activity, or other reasonable circumstances.

4. Wholesale and Bulk Orders

Esha Cashew House supplies cashew kernels to wholesale, retail, bulk, and online customers.

Before confirming a wholesale or bulk order, customers must verify:

Required cashew grade.
Required quantity.
Current product price.
Packaging requirements.
Applicable taxes.
Transportation or delivery charges.
Delivery location.
Expected delivery schedule.

Wholesale prices displayed or communicated are subject to final confirmation. Prices may vary depending on product grade, quantity, packaging, availability, and current market conditions.

5. Returns and Refunds

Returns, replacements, cancellations, and refunds are governed by our Returns & Refunds Policy.

As cashew kernels are food products, returns may be restricted and accepted only under approved conditions.

Customers must contact Esha Cashew House promptly if they receive:

A damaged product.
An incorrect product.
A defective or contaminated product.
A package that appears tampered with during delivery.
A product with a significant quality issue.

Customers may be required to provide the order number, invoice, photographs, and an unboxing video to support their request.

6. Shipping and Delivery

Shipping timelines, charges, and delivery conditions depend on the order quantity, product availability, destination, and delivery service.

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to:

Courier or transportation issues.
Weather conditions.
Public holidays.
Festivals or high-order volumes.
Regional restrictions.
Incorrect or incomplete delivery details.
Events beyond our reasonable control.

Esha Cashew House shall not be responsible for delays caused by third-party courier companies, transportation providers, natural events, government restrictions, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

7. Food Safety and Quality

Esha Cashew House states that its unit is FSSAI licensed and that each lot is laboratory tested according to the company’s applicable quality-control procedures.

Customers should:

Store products according to the instructions provided on the packaging.
Keep products in a clean, dry, and hygienic place.
Check the packaging before opening the product.
Review the batch number, packing date, best-before date, allergen declaration, storage instructions, and other product-specific information.
Avoid consuming products if the packaging is damaged, tampered with, or improperly sealed.

Cashews are tree nuts and may cause allergic reactions in individuals with nut allergies. Customers are responsible for reviewing all allergen-related information before consuming the product.

8. Intellectual Property

All content available on this website, including but not limited to the following, belongs to Esha Cashew House or its respective rights holders:

Company and brand name.
Logo and trademarks.
Product images.
Written content.
Graphics and illustrations.
Website design.
Packaging designs.
Videos and other visual materials.

This content may not be copied, reproduced, republished, modified, distributed, or commercially used without prior written permission.

9. Third-Party Services and Links

Our website may use or provide access to third-party services, including payment gateways, courier companies, social-media platforms, maps, and external links.

Esha Cashew House does not control and is not responsible for the content, availability, security, privacy practices, or performance of third-party websites and services.

Customers should review the applicable terms and privacy policies before using third-party services.

10. Limitation of Liability

To the extent permitted by applicable law, Esha Cashew House shall not be held responsible for indirect, incidental, special, or consequential losses resulting from:

Use or inability to use the website.
Use or misuse of our products.
Third-party payment services.
Courier or transportation delays.
Incorrect information provided by the customer.
Events beyond our reasonable control.

Nothing in these Terms & Conditions excludes any consumer rights or liabilities that cannot legally be excluded under applicable law.

11. Changes to These Terms

Esha Cashew House reserves the right to update, revise, or modify these Terms & Conditions at any time without prior notice.

Updated terms will become effective after they are published on the website. Continued use of the website after changes are published constitutes acceptance of the revised Terms & Conditions.

12. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute arising from the website, products, services, or orders shall be subject to the jurisdiction of the appropriate courts in Andhra Pradesh, unless otherwise required under applicable consumer-protection law.

13. Contact Us

For questions concerning these Terms & Conditions, products, orders, wholesale enquiries, or services, please contact:

Esha Cashew House
India

Customer Care: +91 7382800709
Email: eeshacashewhouse@gmail.com