Shipping Policy

At Esha Cashew House, we are committed to supplying fresh, hygienically packed, and high-quality cashew kernels to our customers. Please read this Shipping Policy to understand how orders are processed, packed, dispatched, and delivered.

1. Order Processing

All orders are processed only after successful payment and order confirmation.

Order-processing time may vary depending on:

• Product availability

• Cashew grade and quantity

• Packaging requirements

• Delivery location

• Wholesale or bulk-order requirements

• Public holidays and high-order periods

The estimated processing and dispatch time will be communicated to the customer at the time of order confirmation.

Orders placed on public holidays or non-working days may be processed on the next working day.

2. Delivery Coverage

Esha Cashew House supplies cashew products to wholesale, retail, bulk, and online customers.

Delivery availability depends on:

• Customer location

• Product quantity and weight

• Courier or transport availability

• Regional delivery restrictions

• Serviceability of the provided PIN code

Customers are encouraged to contact us before placing wholesale, bulk, or special orders to confirm delivery availability.

3. Shipping and Transportation Charges

Shipping or transportation charges, where applicable, will be communicated during checkout or order confirmation.

Charges may vary depending on:

• Order quantity

• Package weight

• Cashew grade

• Packaging requirements

• Delivery destination

• Courier or transport provider

• Applicable taxes

Wholesale prices, where displayed or communicated, may be exclusive of applicable taxes and transportation charges unless otherwise stated.

Customers should confirm the complete order amount, including taxes and delivery charges, before making payment.

4. Estimated Delivery Time

Delivery timelines depend on:

• Order-processing requirements

• Product availability

• Delivery destination

• Courier or transport provider

• Regional serviceability

• Nature and quantity of the order

The estimated dispatch and delivery schedule will be communicated during order confirmation.

Delivery may occasionally be delayed due to:

• Weather conditions

• Courier or transportation delays

• Public holidays and festivals

• High-order volumes

• Regional restrictions

• Natural events

• Government regulations

• Incorrect or incomplete delivery details

• Circumstances beyond our reasonable control

Esha Cashew House shall not be responsible for delays caused by third-party courier companies, transport providers, or circumstances beyond our control.

5. Packaging Standards

Cashew kernels are packed using hygienic and secure packaging methods intended to help maintain freshness and product quality during storage and transportation.

Available packaging options may include:

• 250-gram standing pouches

• 500-gram standing pouches

• 1-kilogram standing pouches

• Wholesale or bulk packaging

• Custom packaging based on order requirements

Standing pouches may include zip locks, and oxygen absorbers may be used where applicable to support longer shelf life.

Packaging may vary depending on the product, cashew grade, quantity, availability, and customer requirements.

6. Order Tracking

Where tracking facilities are available, tracking details may be shared with the customer through:

• SMS

• WhatsApp

• Email

• Telephone

• Courier tracking service

Tracking information may take some time to become active after the order has been dispatched.

For transport or bulk deliveries, tracking availability may depend on the selected transportation provider.

7. Delivery Address and Customer Responsibility

Customers must provide complete and accurate delivery information, including:

• Customer name

• Complete delivery address

• PIN code

• Active phone number

• Nearby landmark, where required

• GST or business details for wholesale orders, where applicable

Esha Cashew House shall not be responsible for delays, failed deliveries, or additional charges caused by incorrect, incomplete, or outdated delivery information supplied by the customer.

If an order is returned due to an incorrect address, an unavailable recipient, or failed delivery attempts, additional shipping charges may apply for reshipment.

8. Damaged, Incorrect or Missing Products

Customers should inspect the package at the time of delivery.

If a package is damaged, tampered with, incorrect, or contains missing products, please contact Esha Cashew House as soon as possible after delivery.

For faster assistance, customers should provide:

• Order number or invoice

• Photographs of the outer packaging

• Photographs of the received product

• A clear unboxing video

• Description of the issue

• Customer contact details

Claims may be reviewed according to our Returns and Refunds Policy. Requests submitted without sufficient proof may not be accepted.

9. Wholesale and Bulk Orders

Before confirming a wholesale or bulk order, customers should verify:

• Required cashew grade

• Quantity

• Current price

• Packaging requirements

• Applicable taxes

• Transportation charges

• Delivery location

• Expected dispatch schedule

• Estimated delivery timeframe

Wholesale prices and product availability may change depending on stock, order quantity, and market conditions.

Bulk orders may require additional processing, packaging, and transportation time.

10. Failed Delivery Attempts

Courier or transport providers may attempt delivery according to their operating procedures.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the customer cannot be contacted, the package may be returned to us.

Reshipping charges may be payable by the customer unless the failed delivery resulted from an error by Esha Cashew House or the delivery provider.

11. Contact Us

For shipping enquiries, order tracking, or delivery assistance, please contact:

Esha Cashew House

India

Customer Care: +91 7382800709

Email: eeshacashewhouse@gmail.com