Privacy Policy

At Esha Cashew House, we value the trust of our customers and are committed to protecting their personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you share with us through our website, WhatsApp, telephone calls, email, social media, or other communication channels.

1. Information We Collect

We may collect personal information including:

Name
Phone number
Email address
Billing and delivery address
Products ordered
Order and transaction information
Wholesale or bulk-order requirements
Messages, enquiries, and customer-support communications
Any other information you voluntarily provide

We may collect this information when you:

Contact us about our cashew products.
Submit a product enquiry.
Place an order.
Request wholesale or bulk pricing.
Contact us through WhatsApp.
Communicate with us through email, telephone, or social media.
Submit a form through our website.
Request customer support.

We do not intentionally collect sensitive personal information unless it is voluntarily provided and required for order processing, payment verification, customer support, or business communication.

2. Payment Information

When online payment facilities are available, payments may be processed through third-party payment gateways.

Esha Cashew House does not directly store complete debit card, credit card, UPI PIN, banking password, or other confidential payment credentials.

Payment service providers may collect and process information according to their respective privacy policies and security practices.

3. Technical and Website Information

When you visit our website, certain technical information may be collected automatically, including:

Internet Protocol address
Browser type
Device type
Operating system
Website usage information
Referring pages
Date and time of access
Cookie and session information

This information may be used to maintain website security, analyse performance, prevent misuse, and improve the customer experience.

4. How We Use Your Information

We may use the collected information to:

Respond to product enquiries.
Provide customer support.
Process and manage orders.
Confirm payments and transactions.
Provide product prices and availability.
Process wholesale and bulk-order enquiries.
Arrange packaging, shipping, and delivery.
Send order confirmations and delivery updates.
Communicate regarding purchases or enquiries.
Maintain necessary business and transaction records.
Prevent fraudulent or unauthorised activity.
Comply with applicable legal and regulatory requirements.
Improve our products, services, website, and customer experience.

Where legally permitted and with the required consent, we may also use contact information to share product announcements, offers, or promotional updates. Customers may opt out of promotional communications at any time.

5. Sharing of Information

We do not sell or rent personal information to third parties for marketing purposes.

We may share limited information when necessary with:

Payment gateways and financial service providers.
Courier, logistics, and transportation partners.
Website hosting and technology service providers.
Customer-support and communication platforms.
Accounting, compliance, and professional advisers.
Government authorities or law-enforcement agencies when legally required.

Third parties are provided only with information reasonably necessary to perform the relevant service.

6. Data Protection and Security

Esha Cashew House takes reasonable administrative, technical, and organisational measures to protect personal information from:

Unauthorised access
Misuse
Loss
Alteration
Disclosure
Destruction

However, no method of online transmission, electronic storage, or digital communication is completely secure. Although we take reasonable precautions, we cannot guarantee the absolute security of information transmitted through the internet.

7. WhatsApp, Phone and Email Communication

If you contact Esha Cashew House through WhatsApp, telephone, email, social media, or another communication channel, we may retain the information you provide to:

Respond to your enquiry.
Process your order.
Provide customer support.
Share order or delivery updates.
Maintain necessary business records.
Resolve complaints or disputes.

WhatsApp, email providers, payment services, social-media platforms, and delivery partners operate under their respective privacy policies and terms.

8. Cookies and Website Data

Our website may use cookies and similar technologies to:

Maintain website functionality.
Remember user preferences.
Analyse website performance.
Improve navigation and user experience.
Support security and fraud prevention.

Certain third-party services integrated into the website may also use cookies.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect some website features.

9. Third-Party Links

Our website may include links to:

External websites
WhatsApp
Social-media platforms
Payment services
Map services
Courier or delivery services

We are not responsible for the privacy practices, security, availability, or content of external platforms. Users should review the privacy policies of those platforms before providing personal information.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

Process and complete orders.
Provide customer support.
Maintain financial and business records.
Resolve complaints and disputes.
Meet tax, accounting, legal, and regulatory obligations.

Information that is no longer required may be securely deleted or anonymised, subject to applicable legal requirements.

11. Your Rights

Subject to applicable law, you may contact us to request:

Access to the personal information we hold about you.
Correction of inaccurate or incomplete information.
Deletion of information that is no longer required.
Withdrawal of marketing consent.
Clarification regarding how your information is used.

Some information may need to be retained to comply with legal, regulatory, tax, accounting, or legitimate business requirements.

12. Children’s Privacy

Our website and products are not specifically directed towards children.

We do not knowingly collect personal information from children without the consent of a parent or legal guardian. If such information is identified, please contact us so appropriate action can be taken.

13. Policy Updates

Esha Cashew House reserves the right to update or modify this Privacy Policy when necessary.

Changes will become effective when the revised Privacy Policy is published on the website. Visitors are encouraged to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Esha Cashew House

India

Customer Care: +91 7382800709

Email: eeshacashewhouse@gmail.com